September 21, 2018, 12:49:07 PM

Author Topic: Can't open existing gallery  (Read 2173 times)

jackneeson

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Can't open existing gallery
« on: July 04, 2018, 03:11:52 PM »
Hello,

A new gallery was created and posted to our website (works great). I want to add new photos or adjust the preset on that gallery so click Open Gallery - the Select Gallery Folder window opens. I navigate to the folder (not subfolder) where the gallery is and I can see the config.xml file in the main gallery folder. I click Open and I'm back to the starting screen that says To get started... New Gallery button Open Gallery button; nothing happens - no loading of gallery, no error message. I created a brand new test gallery (in case there was something strange about the other one) and saved to my desktop and the result is the same. Doesn't open and no error message. I considered that the files that were uploaded to our website were locked and unlocked them all but still nothing. I hate to ask the same question, but I can't figure out what's wrong and it seems to be a fairly common issue as I have seen the same response over and over about making sure you just click the folder and that it has the config.xml file in the main folder.

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://juicebox.net/forum/viewtopic.php?id=1384
Professional Video Production Studio

Thank you.